SHIPPING POLICY
Last updated: August 30, 2026

ORDER PROCESSING
Orders are usually processed within 2–5 business days after payment is confirmed. Weekends and public holidays are not business days. Handmade or personalized products may require additional preparation time when this is stated on the product page.

SHIPPING RATES
We offer free worldwide standard shipping on orders of US$29.90 or more. For orders below US$29.90, the available shipping method and charge are calculated and shown at checkout before you pay.

ESTIMATED DELIVERY AFTER DISPATCH
• USA and Canada: 8–15 business days
• United Kingdom: 5–10 business days
• Germany: 6–10 business days
• France: 8–10 business days
• Most other destinations: 10–15 business days

These are estimates, not guarantees. Carrier disruption, customs processing, severe weather and local holidays may cause delays.

TRACKING
When tracking is available, we will email the tracking number after dispatch. Tracking updates can take several business days to appear.

SHIPPING ADDRESS
Please check your name and delivery address before submitting your order. If you need a change, contact support@mysquishcase.com as soon as possible. We cannot guarantee an address change after an order has been processed or shipped.

CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes or local handling fees. Unless checkout states otherwise, these charges are determined by the destination country and are the customer's responsibility.

MISSING, DELAYED OR DAMAGED ORDERS
If tracking shows an unusual delay, the parcel is marked delivered but cannot be found, or the order arrives damaged or incorrect, contact support@mysquishcase.com with your order number. For damage or an incorrect item, include clear photos so we can help promptly.

CONTACT
Email: support@mysquishcase.com