REFUND & RETURN POLICY
Last updated: August 30, 2026

We want you to feel confident ordering from MySquishCase. This policy explains how returns, exchanges and refunds are handled. Nothing in this policy limits any mandatory consumer rights that apply to you.

14-DAY RETURN REQUEST WINDOW
For eligible, non-personalized products, you may request a return within 14 calendar days after delivery. After you notify us and your return is approved, please send the item back within 14 calendar days.

RETURN ELIGIBILITY
For a change-of-mind return, the item must be unused, unworn, unmodified and returned with its original packaging and accessories. Please keep your order confirmation or other proof of purchase.

CUSTOM AND PERSONALIZED PRODUCTS
Products made to your specifications or clearly personalized cannot normally be returned for a change of mind. This includes custom photo cases, bespoke designs and other personalized products. If a custom item arrives damaged, defective or different from what you ordered, contact us immediately and we will make it right.

HOW TO START A RETURN
1. Email support@mysquishcase.com within the return window. Include your order number, the item and the reason for the request.
2. For damaged, defective or incorrect items, include clear photos or video.
3. If approved, we will email the return instructions and correct return address. Do not send an item before receiving approval and the return address from us.

RETURN SHIPPING COSTS
• Damaged, defective or incorrect item: MySquishCase will cover reasonable return shipping or provide another appropriate solution.
• Change of mind or wrong item ordered: the customer pays return shipping, unless applicable law requires otherwise.
• Where required by law, the original standard delivery charge will be refunded. Additional express-delivery costs are not refundable.

DAMAGES AND ORDER ISSUES
Inspect your order after delivery. Contact us as soon as possible if it is damaged, defective, missing or incorrect so we can provide a replacement, repair or refund as appropriate.

REFUND TIMING
We will notify you after receiving and inspecting the return. If approved, MySquishCase will initiate the refund to your original payment method within 5 business days. Your bank or payment provider may then take up to 10 additional business days to display the refund. If more than 15 business days have passed since approval, email support@mysquishcase.com.

EXCHANGES
For the fastest exchange, contact us first. Once the return is approved, you may place a new order for the replacement item. Damaged, defective and incorrect items will be handled by our support team.

UK AND EUROPEAN CUSTOMERS
Eligible online purchases may carry a 14-day statutory cancellation right. Clearly personalized or made-to-order goods may be excluded from that cancellation right. Rights for faulty, damaged or misdescribed goods are not affected.

CONTACT
Email: support@mysquishcase.com